We accept all major credit cards as well as PayPal in our Etsy shop.
We ship with USPS and UPS. Orders are usually shipped the next business day after purchase. We do our best to keep shipping costs as low as we can. We will notify you if there will be any delay when shipping your order.
We want you to be completely satisfied with your purchase! Therefore, we will accept returns or exchanges of unused items in their original condition within 30 days of purchase. To make a return or exchange, you must contact us using the e-mail address feltedsky[at]gmail[dot]com and wait for us to respond with return/exchange instructions before you mail back the product/s. For returns, we will refund to your original method of payment as soon as we have received and processed your return order. We are unable to refund postage fees at this time. Customer is also responsible for return postage to get items back to us, and for postage fees to mail the new item to you in the case of an exchange.
Refunds (Kit Guarantee)
For Kits: We want you to love needle felting and be satisfied with the results of your efforts. If you have followed the video instructions and given it your best shot but are displeased with your finished object/s, we will refund the purchase price of your kit/s 1) if you have contacted us within 90 days of purchase, 2) if your kit was purchased from our Etsy store (www.feltedsky.etsy.com) 3) you explain via e-mail to feltedsky[at]gmail[dot]com the specific issues or problems you have had in creating the finished object/s and attach a picture of your finished object. If you have taken all of these steps, we will refund you for the price of the kit/s. We do not refund postage fees at this time.
Please e-mail us promptly with any of these problems at feltedsky[at]gmail[dot]com and we will take quick action to resolve any issues arising from items being lost or damaged in transit or that are defective in any way.
Your privacy is important to us. The information you enter about yourself on our website and Etsy shop is used to fulfill your orders and respond to your questions. We do not share your e-mail address, contact information or billing information with any outside parties for any purpose beyond fulfilling your order/s. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from you.
Felted Sky Studio reserves the right to change these policies at any time. Please check this page periodically for changes. Your continued use of our site following the posting of changes to these terms will mean you accept those changes.