Frequently Asked Questions
Please see below for answers to common questions from customers
What and who is Felted Sky?
Felted Sky is a family run needle felting business owned by the husband and wife team of Elizabeth Whitton and Joshua Barfelz. We specialize in beautiful, high quality needle felting kits and supplies. Each kit has a video tutorial that helps new felters to be successful. MORE ABOUT US
What makes Felted Sky different from other companies?
We carry three types of needle felting wool for a total of 168 colors that can be purchased in two sizes. Whether you need a little or a lot, we’ve got you covered. We also care deeply about creating exceptional kits so that our customers can have a great experience crafting something beautiful. Our packaging makes opening each box extra special.
Who designs your products?
Founder and co-owner Elizabeth Whitton designs almost all of our kits, is a teacher for our subscription program, and also designs and curates the supplies that we carry. Artist Dani Ives, who is well known for her life-like animal portraits, has designed four of our kits and is one of the teachers for our subscription program. Erin Gardner is the third needle felting artist who designs projects for our subscription program.
Who makes your products?
We source from around 30 suppliers. We love working with small businesses in the US whenever possible. We also import wonderful linen fabric, felted wool items and high quality hoops from overseas. We have a team of 15 great people who help keep Felted Sky running smoothly.
Where does your wool come from? Do you have sheep?
We get asked this a lot, but no, we do not have sheep! Running Felted Sky takes up all of our time. We source our wool from four mills in the US. Our Core Wool comes from a small mill in Pennsylvania and is a blend of US wool. Our Felter's Roving is US Rambouillet wool and comes from a family run mill in Nebraska. Our Felter’s Fleece comes from a mill town in New Hampshire with a textile history dating back to 1794. It is made from wool sourced from Australia and New Zealand. Our exclusive line of wool, Felter’s Palette, is dyed and milled on a beautiful farm in Kentucky in small batches. It is a blend of US merino wool and medium grade wool.
Can I order a custom color or customize a kit?
Unfortunately, all of our wool is made in batches using dye colors that have been developed and honed over time, and we can not accommodate custom color requests. All of our kits are also made in large batches and we are not able to switch out colors. However, you can purchase all of our colors of wool individually if you want to make your own substitutions for colors in our kits.
Do you offer any of your products wholesale?
Yes, we wholesale all of the items in our own branded line such as kits, needles, mats, prefelt, linen, finger guards, wool and our wood tool. Items not included in our wholesale program include hoops, Clover and Dimensions tools, books, wood items such as frames, plant pots, wreath blanks, hoop stands, etc. and any scrap bags or seconds/sale items.
Do you offer any other discounts?
Yes, we offer an artist discount for people who are actively selling finished items that are made from our wool and other supplies and/or who are teaching classes using our kits or supplies. We also offer discounts to nonprofits and schools who are using our wool and supplies in their programming.
How do I sign up for a wholesale or other discount account?
Fill out our application form here. Then we will get back to you within two business days with a response and an activation email to be able to purchase through our website with discount pricing.
Where do you deliver to?
We currently deliver to most international destinations. Please note that for some countries you may be responsible for extra duties and taxes at the time of delivery.
How long will it take for order to arrive?
We usually ship within 1-3 business days after your order comes in, depending on current order volumes. Wholesale orders can take up to two weeks to ship if we are in the middle of our busy season (fall leading up to Christmas) but we do our best to get them out as soon as possible.